Nafithah Privacy Policy
This policy explains how Nafithah handles your data when you use city services, bookings, reports, and the wallet.
Data we collect
This may include your mobile number, name, national ID, email, city, booking and service-request history, reports, wallet transactions, and ride requests. We access camera, location, or photos only when you choose a feature that needs that permission.
How we use data
We use data to create your account, provide bookings and services, send confirmations, process payments and refunds, respond to reports, and protect the service from misuse.
External processors
Approved Nafithah providers may process payments and deliver confirmation messages only as needed to complete the service. We do not sell personal data.
Ads on our website
On the Nafithah website (the home page nafithah.app, and the public, booking and payment-result pages under nafithah.app/app), and only if you tap Accept, we use ad measurement tools from X, Meta, TikTok, Snapchat and Google (Google Tag Manager and Google tags) to measure and improve our ads. They receive the pages you visit, the buttons you tap (such as App Store or Google Play), what you choose to book (the event, place or package), the amount you pay, your browser and device type, and your IP address, and they may set cookies. We never send them your name, phone number, email, ID, booking number, ticket or payment details. When you pay for a booking on the website, our server may also send these companies the same purchase (what you booked, the amount, a random purchase number, your IP address, browser type, and the ad click and cookie IDs these tools set), so it is counted once even if your browser blocks their tools. We keep that information for at most 7 days. These companies may process data outside Saudi Arabia under their own privacy policies. You can change your choice at any time with Ad tracking settings at the bottom of the home page, or, when you are signed in, in Privacy on the website. The Nafithah mobile app does not use these tools.
Deletion and retention
You can delete your account in the app. We delete eligible profile, service-request, and report data. Tax invoices keep your name and email for at least 6 years, as Saudi VAT law requires. We remove identifiers from other financial, refund, and statutory records that must be retained. Those records are de-identified and cannot be used to restore your account.
Contact
For privacy or deletion requests, contact nafithah@rqeem.sa.